Terms & Conditions

Sarah's Cottage is located at 24 Julian St West, Penola, South Australia

For bookings, please text or call Jen on 0412 196 132

You can also find Sarah's Cottage on Airbnb or Vrbo 


By making a reservation for accommodation at Sarah's Cottage, guests warrant they have read these terms and conditions and agree to be bound by them subject to changes as notified to them.


Minimum Bookings for two adults

We are strictly a 2 night minimum.  Accommodation is charged at $190 per night.

4 night minimum over the Christmas and New Year period (from around 20th of December to around the 10th of January, depending on the year)

3 nights over the Melbourne Cup Weekend (The weekend closest to and including the first Tuesday in November) and Easter.

Infants under 12 months of age are welcome to stay free of charge in their own porta-cot (BYO).


Check In and Check Out Times

Check in Time is from 3:00pm (15:00 hours)

Check out Time is before 11:00am (11:00 hours)

Earlier check ins and later check out are sometime possible.  Please contact us to enquire.


Deposits and Full Payment

A deposit of 50% of the total booking amount is to be paid to secure a booking (last minute bookings may require full payment at the time of booking).

Full payment is due 2 weeks prior to arrival date.

We accept bank transfer.


Postponement, Cancellation and Refunds

We understand that unexpected things happen and sometimes bookings need to be postponed.  In the event you need to postpone your reservation, your booking may be transferred to another date if you nominate the new dates at the time you advise us of your postponement. Your deposit will be used towards your future booking.


The deposit is refundable if cancellation occurs more than 2 weeks prior to arrival date.  

If cancellation occurs less than 2 weeks before the arrival date, we will endeavour to re-book the accommodation. If the booking can be re-sold to its full original value, full payment/deposit will be refunded .  If re-booking is unsuccessful (fully or partially) Sarah’s Cottage will retain the deposit only (50%) and the balance of payment if any, will be refunded.


If you are a ‘no-show’, your booking and any payments are forfeited.


Alteration to your reservation can only be made to available times and to the value of the original booking and are at the discretion of Sarah’s Cottage. Any increase in tariffs must be covered by the guests.



Natural Disaster Policy

If you cancel your booking made directly with us prior to arrival because of a natural disaster (fire, flood) or public health directive, your deposit is refundable.

If you leave Sarah’s Cottage after arriving because of a natural disaster (fire, flood) or public health directive, the unused portion of your accommodation will be refunded if booked directly with us.

Bookings made via 3rd party websites (AirBnB, Stayz) will incur the cancellation policy of the website with whom you booked.


Extra Charges

Cleaning

We will always look to be reasonable but we reserve the right to apply additional charges for extra cleaning at $50 per hour if furniture has been moved and not replaced, dishes are not thoroughly cleaned, dry and replaced, soft furnishings have been damaged or stained and need replacement or steam cleaning or the accommodation is generally not in the state you found it in.


Smoking (and other odours)

Sarah’s Cottage is smoke free indoors. However, guests can smoke on the covered verandas outside where ashtrays are provided. An additional cleaning fee of $100 will be applied if the cottage smells of cigarette smoke, fur kids or strong foods such as curry or seafood.